Lux Bus America - Anaheim, California

Introduction to Lux Bus America

Lux Bus America is a respected transportation service provider specializing in bus tour agencies, bus charters, and comprehensive bus company operations. Dedicated to delivering reliable and comfortable travel solutions, the company has established itself as a significant player in the American transportation landscape. Its commitment to customer satisfaction and operational excellence is evident in its strategic location and service offerings. For individuals and businesses seeking dependable and well-maintained transportation options, Lux Bus America presents a compelling choice.

Location and Contact Information

Lux Bus America’s primary operational base is situated at 851 E Cerritos Ave, Anaheim, CA 92805, United States. This strategic location in Anaheim provides convenient access to major transportation routes and facilitates efficient service delivery throughout Southern California and beyond. The company’s address ensures accessibility for clients and partners alike. For immediate inquiries or booking assistance, potential customers can reach Lux Bus America directly via telephone at 8776107870. Furthermore, a detailed overview of their services and fleet specifications is readily available on their official website: luxbusamerica.com. The website offers a user-friendly platform for exploring various transportation packages and submitting custom requests.

Services and Specializations

Lux Bus America’s core competencies encompass a diverse range of transportation solutions tailored to meet varied client needs. The company’s primary services include:

• Bus Tour Agencies: Lux Bus America expertly manages and executes bus tours, catering to a wide spectrum of interests and destinations.
• Bus Charters: They provide customized bus charter services for group travel, corporate events, and special occasions.
• Bus Company Operations: Lux Bus America’s core business involves the comprehensive operation of a modern and well-maintained bus fleet.

Beyond these core offerings, the company prides itself on its ability to adapt to specific client requirements, ensuring a seamless and personalized transportation experience. Their experience in handling diverse group sizes and logistical complexities positions them as a trusted partner for organizations of all sizes.

Points of Interest and Accessibility

Lux Bus America demonstrates a commitment to inclusivity and accessibility by providing a wheelchair-accessible car park and a wheelchair-accessible entrance at their Anaheim facility. This dedication to accommodating individuals with mobility challenges underscores their commitment to responsible and equitable service delivery. These features are integral to ensuring that all clients can access their services with ease and comfort.

Customer Feedback and Reputation

The company maintains an active presence on Google My Business, where it currently boasts 80 reviews. The average opinion is 3.6/5, suggesting a generally positive perception among its clientele. While the average rating reflects some areas for potential improvement, the substantial number of reviews highlights the company’s operational history and interaction with a significant customer base. The recurring theme in many of the reviews indicates a strong emphasis on friendly staff and well-maintained vehicles, contributing to a positive overall experience. Notably, many users praise the harmonious relationships between drivers and staff, emphasizing a sense of professionalism and camaraderie – a key factor contributing to a comfortable and enjoyable journey.

Key Features & Operational Excellence

Lux Bus America’s success stems from a combination of factors, including a dedication to maintaining a modern and well-equipped fleet. The company’s commitment extends to ensuring the vehicles are regularly inspected and serviced, guaranteeing a safe and reliable travel experience. Furthermore, the company’s emphasis on employee training fosters a culture of professionalism and customer service excellence. The company’s operational philosophy centers around reliability, safety, and client satisfaction – principles that consistently drive their service delivery. It’s clear that Lux Bus America operates with a strong focus on maintaining high standards throughout its operations.

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👍 Reviews of Lux Bus America

Tina H.

1/5

I got my hopes up with This company , told them at interview never driven a coach only school bus, they hired me on excited me with a career and future with them. I was looking to grow within and give company more but my dreams were shattered, they should hiring people who specifically do the behind the wheel training and only behind the wheel training instead of running around not knowing who’s gunna speak next in training. Training is one week class room one week driving.

Edward R.

5/5

Beautiful buses and very friendly staff. Drivers and staff gets along great and it shows.

Jennifer W.

5/5

Amazing equipment drivers always neatly dressed professional & they look happy.. happy drivers good trips

Adam H.

5/5

We had the best experience ever! My Sales rep
Stephanie Betancourt was outstanding and helpful even with my numerous changes Stephanie made me feel taken care of the whole time. We hosted an event for student athletes and they were blown away by how nice the buses were. These buses are not old school school buses these are luxury buses so know that you will be riding in style. I had 10 locations with 22 buses. Everyone was on-time!
If you have a serious event and want to handle the transpiration with ease I highly suggest using Lux Bus America!

Jess C.

4/5

I had an awesome experience with Lux Bus! It’s an awesome way to get to Disneyland without a car in LA, and surprisingly one of the few services that will take you. You can also buy your tickets through them. My bus home was 20 minutes late, but when another driver saw us waiting she called to check the status immediately without us asking.

My only complaint is the pick up time- we got there 30 minutes after disneyland opened which was nice but we had to leave Disneyland 4 hours before the park closed because there was no option for a later shuttle back.

Harry C.

1/5

Not a great place to work. Started off great but the poor management was the result of this. They treat people poorly even though they have been there for years.

Love the drivers though.

Brandon

3/5

Only one big problem. We took the shuttle from Anaheim to Universal Studios. We waited at one stop for over an hour for the people to arrive. Because of this, we missed out on an hour of time at our only day at Universal.
This company needs to have a set policy that if the customer doesn't arrive within the pickup window, then the bus proceeds without them and the company can help them make other arrangements. We had several people leave the bus while waiting at that stop, we were extremely upset and frustrated.
Aside from that, the bus was comfortable. They played some movies to watch during our trip. If it hadn't been for that delay I would be leaving a 5-star review, but that delay really added a lot of stress to our day right off the bat.

Andie C.

1/5

I have traveled with this company before and they were on time and pleasant. This latest trip to Universal from Anaheim has been a nightmare. I called the company twice before our vacation to ensure we had the right pick up time and location. We arrive 15 minutes early, board our correct bus with no problems. The next stop we are asked to get off the bus to get on another bus, with a 30 minute delay for the new bus and no apology and no explanation until we asked for a refund. When asked why, they responded that there must be someone on the first bus who wasn't supposed to be. So for a company that promised me multiple times over the phone and in person that we would arrive on time, we are 45 minutes late because they chose to remove the first people they saw, not the actual problem. Will not be using this company again.