Metro Taxi - West Haven, Connecticut

Address: 65 Industry Dr, West Haven, CT 06516, United States.
Phone: 2039342096.

Specialties: Transportation service.
Other points of interest: Wheelchair-accessible car park.
Opinions: This company has 32 reviews on Google My Business.
Average opinion: 2.3/5.

📌 Location of Metro Taxi

☎️2039342096

When seeking transportation services in West Haven, Connecticut, Metro Taxi, located at 65 Industry Dr, West Haven, CT 06516, stands out as a notable choice. With a phone number 203-934-2096, customers can easily reach out for their transportation needs. Although the company's website isn't specified, interested parties might find it beneficial to check for updates or additional services offered.

Metro Taxi specializes in Transportation Service, making it a reliable option for both personal and commercial travel. For those with specific requirements, the company's Wheelchair-accessible car park is a significant feature, catering to passengers with mobility challenges. This shows a commitment to inclusivity and accessibility, which is highly appreciated in today's diverse society.

However, potential customers should take note of the company's online reputation. On Google My Business, Metro Taxi has garnered 32 reviews, yielding an Average Opinion of 2.3 out of 5. This average score indicates a room for improvement in terms of service quality, timeliness, or customer care. Potential clients might want to read through these reviews to get a more nuanced understanding of what to expect.

For anyone considering using Metro Taxi, it's advisable to:

1. Check Reviews: Given the average rating, reading through recent reviews can provide insights into the company's strengths and weaknesses.

2. Verify Contact Information: Ensure the phone number and address are accurate as they are provided. Direct communication can offer clarity on specific services and pricing.

3. Inquire About Services: Contact the company to confirm what transportation services are available and if any special accommodations can be made for individuals with specific needs.

4. Consider Alternatives: With mixed reviews, exploring other transportation services in West Haven might yield better experiences for some travelers.

👍 Reviews of Metro Taxi

Doreen K.

1/5

Thanksgiving day we were scheduled for a return wheelchair ride back to rehab at 7pm but no one showed up, no one called us, I called them and got a return call saying that they had no drivers and could be up to 2 hours late. We waited 1.5 hours and then had to scramble to get my mother back to rehab

Quasheena Y.

1/5

Taxi driver of cab193 is rude and ignorant. Tell him he shouldn’t get out his car to confront people it’s not safe.

Stephanie D.

1/5

Worst taxi service. I have to use this service to transport my patients to and from appointments and mattering the day they either show up late or not at all. I've had patients abandoned with no way back to the building. It's scary having to send someone with them hoping that they will have a way home. If I had a way to keep them away from the building I would. The drivers are wonderful most of the time but the dispatchers are either unknowledged and or rude and very hard to understand. They will lie and say they're on way or make up a pick up time just to get you off of the phone. The way the company is run makes absolutely no sense.

Dan W.

1/5

The worst company I had ever dealt with. First they were one hour late. I ended up not getting my MRI done today because of them in their incompetence. As I was getting ready to leave the place I had seen 3 metro passed me by. The last one was parked in front and he would not take me home. I can't blame the driver it's all the dispatchers fault everything that went wrong today was all because of the dispatcher. I would never again use their services there are the most terrible people I have ever dealt with.

Linda S.

4/5

My mom has to be transported in a wheelchair can/van. We use metro taxi for this.They seem to be the only ones around except My Ride that has a wheelchair vehicle, which isn't good. A little competition is healthy! Usually they are prompt and show up on time for drop off and pick up, but not always. A few weeks ago on a Friday night they never showed to pick her up; no phone call, nothing. I finally called them and was told 'there's no cab in her area'. Well, doesn't making a reservation put a cab in her area at a specified time? Not according to them. Making a reservation means nothing. (All I could think of was that Seinfeld episode!) It would be great if I had more than one company to rely on, cuz this company is not reliable.

Eric R.

1/5

AVOID AT ALL COST!!! Made an appt 24 hours in advance for a handicap van/transport. NEVER SHOWED and when I called them they said sorry they can’t find a driver and couldn’t say when they’d be able too. An hour later I called again and they still couldn’t provide an update. Luckily I was able to find another company with a handicap van. AVOID UNLESS YOUR OK WITH NO SHOWS!!

Kay Y.

1/5

Booked 24 hours in advance, called to make sure and someone in another country answered the line. They don’t have drivers. Thank the universe for Lyft. I’ll stick with them

Seth P.

1/5

I called from the New Haven airport and was told by the automated system that my ride had been booked, 40 minutes later a cab with this company's phone number painted on it rolled by outside the terminal building and slowed down a bit while I - the only person in the terminal by then - stood up and grabbed my bags. The cab, still having only slowed down and not stopped, drove away.

That's what I got when I called Metro Taxi from the airport: a driver who drove to the airport and DIDN'T STOP THERE.

(I called again, was told again that my ride was booked, 35 minutes later no one had shown up.)