Quality Inn Old Saybrook - Westbrook - Old Saybrook, Connecticut

Alex H.

Convenient location for one night stop over. Don’t look for the most up to date furnishings. Functional but dated. We managed a good nights sleep.

Staff friendly, breakfast as advertised. Rooms could be cleaner but not acceptable.

Kyle K.

While the place is in a decent enough location off of the highway. When you have to keep getting moved from room to room as it appears to only be partially cleaned, it's not ideal.

While the staff seems friendly enough. The trouble trying to get into the pool area is rediculous. Why can't we just have normal buzzers or just leave the door open during the hours it is supposed to be open?

Sadly enough, some of the outdated practices and setups seem to hold this place back. That and the miscommunication when setting up reservations.

The best thing I can say for going there is the bar attached to the building is a neat little addition. As well as the later evening staff being very friendly.

Dave P.

This a no frills straight up hotel. The property is clean, the grounds are well kept. The rooms are clean, the sheets and everything were in order.

Free wifi, clean pool, friendly helpful staff. Would recommend.

Jonathan S.

Hotel needs an update, bathroom had mold, definite musty smell throughout. Breakfast staff very hardworking and that was a plus. Workout room was a bit fixed up since my previous stay but still barely qualifies under that terminology. While this hotel is near where I need to be while I am in the area (2-3 x per year) I will not be staying here again.

Kathleen

Positive: The location was the best for us. The window opened so we could get some fresh air in the smelly room. Negative: Everything. Needs total updating. Dreary and old. Wifi didn't work in our room. The breakfast Instant coffee was disgusting. Old dirty carpet everywhere.

sara N.

This hotel is drastically outdated, so bad, it was comical. The bed was at least clean and comfortable. The hallways and gym smelled terribly like cat pee, thankfully the room smelled okay. We had reservations for back to back stays (added one on) and had to checkout to check back in which was inconvenient but at least we didn’t have to change rooms. If you have standards, I don’t recommend staying here. The one positive was it was walking distance to the Otter Cover Restaurant and that was phenomenal.

Brenda B.

Checked in for 1 night for a wedding. Room was horrible. Lamps were rusted and moldy. Mold on windows and curtains. Room was damp and smelled musty. The plug in air freshener provided did nothing to cover it up. Rug was old and damp feeling. Several people in our party had worse rooms and switched. Our family said ours was better then theirs. Lol
We will never stay at this place again!

Francis A.

None of the TVs work because they only have analog channels. The TV is just static. The whole hotel is that way. That is pathetic for 2024. The charge you like a regular hotel with normal amenities but should be a 1 star motel.