Samantha S.
1/5
I will leave my previous review up just to show both experiences, this will be long i apologize lol
but I stayed here October 18-19th. My boyfriend and I are both in the army guard and travel for drill with our dog. Which has never been an issue in the past, and I make sure to call before leaving our home. We both work as truck drivers on the civilian side and got off of work late that Friday and after traveling got in at 1am for check in, just to be told that suddenly the pet policy had changed and my dog cannot be in the room by himself at any point. They did not inform me when I called prior. He is a rescue from overseas and is scared of new people, however in every other way is well behaved and calm. Workers were always very kind towards him in the past. Our unit is 3 minutes down the road from this hotel so it was always so convenient to check on him through the work day. Due to the new policy and not being told before traveling and having no time to find another option for my dog or even make the drive back home I had to bring my dog to my work with me where he had to sit in my running car all day. I was very frustrated but tried to make this work. When we got back to the hotel room after being released we realized the room was extremely muggy and had mist all over the windows. Looking around we saw excessive mold covering the walls, inside the AC unit and all over the window seals. I still have the photos and if I can figure out how to attach I will. We didn’t realize how bad it was the first night due to getting in so late, having all of the stress added, and being sleep deprived. They thankfully refunded me for the second night I had booked after a lot of tense back and forth and we made the drive back home since every other hotel was booked. But honestly the staff was so terrible this time around and I will never be back here with how they treated us. I try to be very lenient, I know this hotel isn’t meant to be a resort but I can’t express how terrible the conditions were and how rude they were over us speaking up. Would not recommend them from here on and will not be telling new soldiers coming in to stay here every month.
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(Old review)
I come here most months due to the convenient location being down the road from my unit! Every time I come here the staff is so friendly and helpful to both me and my dog.
This weekend they were even booked up and the kind lady on the phone (I wish I could remember her name!) took my number down and gave me a call later in the day to help make sure I got a room.(: It is a beautiful suite and I’m so thankful for her help and going beyond. I also want to thank Vishal for the warm check in tonight! He was so so nice and helpful. Definitely some of the best customer service at this location and I will continue to come back during my training weekends(: Thank you guys!! 🫶
They also do military discount for anyone wondering!