SureStay by Best Western Blythe - Blythe, California

AnnMarie N.

I agree with the others, I don’t know how this place is associated with Best Western. When booking, the pool and full hot breakfast was advertised but when we arrived, it was clear the pool had been empty for who knows how long and there was no breakfast available.

I booked an accessible room and upon check in. The night clerk looked at me and said “you don’t need a handicap room.” and changed our room to a regular room even though we were like the only ones there. The AC didn’t work and you could tell someone had smoked in there (shower cap tied over the smoke detector). They quickly put us in the room next door which was covered in stains and had multiple areas of torn carpet. I travel a lot and this seemed way more like a mom and pop roadside motel than a chain brand hotel.

I’m sure the pool area was so beautiful with the cabanas and outdoor ambiance before the owners completely let it go.

Curtis M.

I don't get all the hate, yeah there were some small things missing in the room like a bar soap, which I brought my own, and there was a particular smell outside the room, but other than that, it was cheap and the room was pretty clean. I would stay here again.

Ramona D.

I am shocked Best Western is associated with this place. First room the lights didn't work. 2nd room AC didn't work and they did nothing about that. No pool, no breakfast, no hair dryer, no coffee cups. I would have gone next door to Econo Lodge but wasn't willing to pay 2 hotels.

Joshua O.

Edit#7 I checked out on 1/11 when I had no water yet again. The guy at the desk printed me a fake refund check out receipt which I posted in the pictures.

Edit#6 The automated response forgot to add the phone number and contact email. Now this is just a game. How is this place open?

Edit#5 I have spoke to the booking agency and they will not give any refund. Only recommendation is to check out. Note be careful with Hotel Engine the fine print is no good. This morning at 4am still no water. The desk person/owner is a criminal and will not refund or anything for no having running water for my entire trip.

Edit#4 well it's been 8 days and 4 without water. I just got back to my room and no water again. So no toilet, sink or shower.

Edit#3 Around 7:30pm they know on my door and tell me there will be no water and tried to give me a 5 gallon jug of water. I have yet to be reimbursed for anything.

Edit#2 I was offered a few bottles of water by the front desk in exchange for a hot shower and a toilet. @Best Western Hotels

Edit#1 Day 4 of camping at this motel. Had water for a day it was nice. I was met after work and told 15 minutes and water would be good. It's 6:40pm and I have no water. Minor inconvenience the heater and AC fan motor doesn't work.

Checked in on 1/2 and had no hot water. I arrived back to the motel at 3pm after work on 1/3 and now I have now water at all. This issue remains until 9. I visit the office several times and they keep telling me it's coming. I will be editing this daily.

Ms M.

Checked in to be told there is NO breakfast, even though that is what is promised! No ice machine! Coffee maker in room but no coffee cups! carpet is ripped, and the towel rack is missing off the wall. This is the very worst BEST WESTERN that we have ever stayed it, an embarrassment to Best Western being a diamond member I have stayed at quite a few. If we had not been so tired from a long drive I would have walked away and lost my reservation!

Whiteknuckler

I had a very nice stay at this property |Clean comfortable room|Clean room and bathroom|Comfortable bed |Carpeted floor|High speed internet was fast|Not at all dated|Would get more points if pool and jacuzzi was working|(pool area was in disrepair - looks to be non operational for years)

Trip.com M.

No breakfast was offered. The shower offered super hot water only. Rooms were OK otherwise. The staff was very friendly.

Mora W.

**NEWEST UPDATE (1/13/2025): bank said the documentation I presented wasn’t sufficient enough, and said the only way now I can get my money back is by a written approval for a refund from the merchant directly. So I called the Surestay and told them BOTH our Bank, and Best Western say THEY need to approve the refund. The man argued for a moment until he realized I’ve made reviews thus far, and I confirmed. He finally tells me he’ll have the manager call me. I told him that the manager has until 6pm 1/13/25, or we’re escalating the situation for FALSE ADVERTISING! So I’m waiting on the manager to call me back (and we’re in the same time zone just so there’s no confusion on time). I’ll keep everyone updated!

**UPDATE (12/20/24): There was an issue with the banks investigation on my refund for our stay here, and they unfortunately mistakenly reversed my refund. So obviously I had to fight the claim again, but unfortunately I had the displeasure to deal with the staff at the hotel directly! WORST CUSTOMER SERVICE EVER!! I called last night around 6 pm (we’re in the same time zone so I know it wasn’t too late at night) to ask for a refund in order to reopen my claims case with the bank. The man on the phone told me he had to call his supervisor, and call me in the morning. I told him it’s not too late and I’d like to solve the problem that evening. He continued telling me that he needed to call “her” and “she” might not answer because it’s “late”. I frustratedly said fine and called the bank back. They said wait for the call in the morning. It wasn’t until 12 pm when I HAD TO CALL THEM! To which he responded that “HE” (being his “manager”) said I have to call Best Western for the refund. I already talked to Best Western and they gave me a membership upgrade and points, which I was satisfied with on BW end, but they said they wouldn’t answer their call for a refund, so that’s when I proceeded to call the bank the first time. So now with both the bank and BW having told me to call the hotel DIRECTLY, and this run around, it has made it VERY OBVIOUS they DON’T WANT to give us a refund! It’s been the same man that checked us in the night we were there, and on the phone both times. DONT COME HERE EVER!!

Fine if you’re on a budget, but be warned they advertise their amenities as having a pool, hot tub, breakfast and ice machines…. They don’t actually have any of those. The pool was drained, no ice machine to be seen, and when we went to “breakfast” as stated on Best Wasterns website they told us they don’t have anything. As a mom with kids that travel with me I always book rooms with breakfast for my kids, so I was VERY unhappy to find no breakfast when I paid for a room with it.

***EDITED: I DON’T THINK THEY REALLY TAKE REVIEWS SERIOUSLY!!!!! READ MORE OF THESE RECENT REVIEWS AND SEE HOW LONG ITS TAKEN THEM TO “SOLVE” THESE SIMILAR ISSUES!!!! ITS BEEN MONTHS OF THE SAME PROBLEMS!!! Yikes 😬 ***