The Inn on Storrs - Mansfield Center, Connecticut

Monique Hasbun

My stay at The Inn on Storrs was nothing short of amazing! Jenilu was the sweetest! She was attentive, accommodating and welcoming. She went above and beyond to let us check in early and even told the cleaning crew to stay quiet as we slept during the day because we traveled all night. The hotel is in a great location, it’s very clean and new! Beds were really comfortable and the bathrooms were extremely clean, modern, with great lighting and hot water. I have nothing but great things to say about the customer service and hotel. I highly recommend staying here! Thank you Jenilu for your hospitality and kindness.

Paige Torres

Unfortunately I will not recommend this inn to anyone. It is not clean, smells like cigarettes (even though the room was labeled as smoke free) and management is a joke. The inn is not in accordance with the Americans with Disabilities Act (ADA) and does not allow trained service dogs (illegal). We had my fiancée's seizure and mobility service dog with us, which the inn was informed of and they proceeded to charge (without authorization, let alone notice) a $250 pet fee, which they legally cannot do per the ADA. The service dog was respectful of the property and did not cause any disturbance nor destroy anything or make any mess. Management has continued to argue despite being informed of their illegal actions and the ADA. The department of justice has been informed and a lawyer is now being involved. Unless you would like to experience a similar situation, I'd advise to stay far away from this establishment.

Lynvel

I stayed one night at this Inn.

I had NO hot water in the morning and was NOT given a refund. The manager stated she never had given a refund in 18 years. She was very defensive and rude. Expected me to understand that she did not control the electric nor water system therefore I was just to deal with it.

There are better area inns that treat customers with courtesy than this business.

Amelia Gonzalez

This establishment is not in conduct with the Americans with disabilities act and is not an accommodating establishment.
It has been reported to the Department of Justice.
I own a seizure & mobility service dog, that is required by law to accompany me, and is considered federally as medical equipment.
He has been task trained to the highest standards. This establishment, even though I advised (which I do not have to do) that I have a service dog, they charged my card (without authorization) a $250 pet fee, which legally they cannot do, per the FAQ on the ADA.

I called to speak to the manager and they continued to argue with me in regards to this and said they would call me tomorrow, it has been 42 hours since our first point of contact, and now I have to resolve to bringing this to the attention of police, lawyers and the department of justice.

Apart of all of that, the room was old, dingy & smelled like cigarettes.
The carpet had not been cleaned and was giving my fiancé and I, allergies all weekend long.
I would not recommend this establishment to anyone, I’d rather sleep in my vehicle.

Alyssa Farrelly

This place does not meet the requirements of an ADA accessible place. Denying people of their medical equipment and charging unauthorized fees to people’s credit cards. Also *Smoke Free* is absolutely not the case, the rooms reek of cigarettes

Lidia Vassar

Great room, very clean and updated. Michael at the front desk was fantastic and went above and beyond to make sure we got a room during a busy time. Beautiful drive, not a ton to do in town but not too far from larger cities.

Haley Poirier

Well I’d love to share the details of our experience but we never got to stay. Two days before the stay my boyfriend received a phone call saying that they had to change our reservation to a room with a double bed or we could “upgrade” to a king but it was 10$ more because a guest had to extend their stay due to a family emergency. We don’t want to be downgraded to a smaller bed for the same price and they told us we had to spend 10$ more on a room we had already booked…despite them inconvenicing us. I’ve worked in hospitality and when the hotel messes up, the hotel takes the L and loses the 10$…. Unfortunately this hotel came highly recommended to us but we should have read the reviews. What a joke.

For the owners response; feel free to talk to your desk attendant…

Donna Cronin

Extremely convenient for a weekend stay. And Jenilu was fantastic! She made the check-in process so quick and easy; very much appreciated! Room was large and comfortabe. 4 stars just because the TVs do not have capabilities for any streaming services. Otherwise, a good location close to several amenities.