Happymagicmoments
This was our first trip to AZ and The Scott was the perfect place to stay. I would rate it a 4 1/2, but unable to do that here, so I rounded up because, despite some issues, we would stay here again. |Pros-|Location: Close to Old Town and restaurants/shops. We used Lyft, but the resort does have a shuttle service, we opted not to use it. You could probably walk into town or use the resorts bikes, we just weren't feeling that this trip. |Ambiance: We enjoyed the vibe of this resort. The decor and details are exceptional. |Pools: We spent a lot of time at the pools. Both pools were well-maintained and pool towels provided. The pool side bar was open and we had server, Alexa, many times. She was great! |Room: Excellent room! Very spacious, clean and the decor was fabulous. Big double doors leading to a balcony overlooking the pool was a big plus. AC worked. Bed was so comfortable with great linens. Lots of mirrors and closet space. Nespresso machine, ceramic mugs and glass water cups were a plus. |Drinks: We had several drinks at The Canal Club and poolside, all great.|Grounds: The grounds are beautiful. We enjoyed walking around at night. There are several hidden little areas to sit and enjoy. There are hammocks as well. |Other: The option for early check in was priceless. Arriving from another state in the morning and being able to check in at noon was one of the things that sold us on this resort. The grounds crew, housekeepers and valet gentlemen were so friendly. Always offering a smile and a hello. ||Cons-|Staff: The ladies at check in were not super friendly. They were pleasant enough, but were not warm and welcoming. Every server we had at The Canal Club inside the resort was rude. Very curt and more interested in conversing with other young staff than serving their paying customers. We felt ignored on more than one occasion by wait staff and servers. |Food: We were disappointed with most food we ordered, with the exception of the Cubano sandwich, which was good. |Late Check Out: Since we had a late flight out of AZ, we opted to pay for late check out which gives you an extra 2 hours. When laying by the pool I received a text that housekeeping had entered our room and found our belongings still there and check out was 11:00. My husband went to the front desk and told them we had late check out, to which they replied we did not. I had the receipts of this and then upon looking into it, she realized that indeed we had paid for late check out. Unfortunately, our key card was locked and we could not access our room to shower and pack. We wasted a good hour of our late check out trying to get this issue resolved and therefore our checkout was stressful. Not a good way to end an otherwise relaxing trip. We were offered to stay an additional hour and be charged $100 for it, which we opted not to do as we had already paid for early check in and late check out. No apology was given and the ladies were not friendly. |My advice, if you pay for late check out, call the front desk and confirm this before 11:00 to be assured your keycard will not be locked. ||As mentioned above, this resort is great, with the exception of some staff and the check out snafu and we would stay here again if visiting AZ.
