The Spa at Norwich Inn - Norwich, Connecticut

Erika B. S.

Given that this is priced as it is, I expected a certain level of professionalism and service. I went with a friend for a spa package and left disappointed. The masseuse did an okay job with the massage but talked nonstop. The facial was lovely and while that person also talked nonstop, it was an interesting topic at least. I have no complaints at all about the pedicure - top notch and lovely ladies doing them.
However, lunch was positively abysmal. They charge $35 in the day spa package for a "prix fix" lunch but you order off the menu. It's pretty apparent that many of the options don't add up to the $35 you paid upfront. On top of that, I expect a spa/nice hotel to be up to date with allergy needs. I cannot eat gluten - it's not a "preference", it's a must avoid. There were three options for me in total and I went with the baby kale salad. The greens were tough, the chicken breast on top was SO tough that I literally could not cut it, and I ate only half the salad. Our initial waitress was the worst part. When asked what sort of steak cut is on the salad she responded "I don't know" and stared at us. When asked what sort of dessert options there were (prior to ordering lunch) we were told the dessert menu would be available after the lunch was cleared. When we politely asked for further information we were told "sorbet, sweets, and ice cream". And another blank stare. So we asked what were "sweets" and she begrudgingly gave us some ideas. Literally the least helpful staff I've ever encountered. I can't imagine what made her so unwilling to even begin to do her job competently. Thankfully other staff in the restaurant were a bit nicer.
In the end, I am never going back for a package again and certainly never stepping foot in that restaurant again.

Alissa B.

Staff was extremely friendly and accommodating. Rooms were clean but a little out of date. Food at the hotel is good but expensive for what it is and what you get. For the location, it’s a quiet place and there’s not much to do besides the casino which is right down the road. I love how you could use the spa even when you didn’t have any services scheduled.

I got a facial from Barbara. She’s 5/5 stars! She was so nice, welcoming and funny. My skin looks great. If I ever make it back I would absolutely request her!

I got a body wrap from Jessica. She’s so nice and sweet. I’ve never had a body wrap before so didn’t know what to expect. Next time I may choose a different wrap or a different service.

I’d come back if I found a good deal on the room again (I’m frugal) or needed a girls getaway.

Paula N.

We had a wonderful stay at this INN. We opted to stay here over Mohegan Sun and I'm glad we did. Nice and quiet hotel just minutes away from the Casino. You are able to utilize the spa which includes a pool, jacuzzi and sauna with your overnight stay. Robes and slippers are provided in the rooms. There is a cute pub and restaurant on site as well. We had breakfast delivered to our room on our last day. Perfect couples get away. Everyone that works here is helpful and friendly.

Katy P.

This is a full service spa with lots of amenities. They have a lounge area with tea, snacks and comfy chairs. The only drawback is that the fireplace is fake and doesn’t actually put out heat.

In between our treatments we tried the pool area which offers a heated indoor and heated outdoor pool, steam room, sauna, hot tub, and work out gym. There was construction going on so that was a bit loud and there was a water aerobics class in the pool. Otherwise it was quite relaxing.

The changing room offers 2 showers and 2 changing rooms. Lockers, robes and sandals are provided while you are there.

We will definitely go back!

Karen H.

Being a single mom, I decided that I was going to go big for my 50th birthday. My kids were in college so I rented one of the beautiful Villas for us. It had a kitchen living area with fireplace, separate bedroom and a trickling brook passing by. When they arrived they each had flowers and a cake for me. |We started our celebration in the spa, swimming, jacuzzi, workout room and ….the best part was going up to the lobby in our white fluffy robes for complimentary champagne and chocolate covered strawberries and listening to live jazz! It’s so surprising to see people in the bar and walking around the inn in fluffy white robes! |On Saturday we had treatments and dinner in their beautiful restaurant, Sunday we had brunch and checked out. It was the best, most unforgettable birthday I’ve ever had! And I got to treat my kids to a weekend of luxury!

David S.

I love coming with my wife and just spending the day. I love the fact that we can come get a service in the spa and enjoy all amenities all day. Hot tub, pool,gym,relaxation room,etc.. You can also have breakfast and lunch at the restaurant in your robes and sandals..makes it easy to just relax and lounge all day, not having to run back to the room just to go eat. By the way,their lobster chowder at their Kensington is amazing.

Michelle A.

There is nothing like waking up in this room on your birthday. If you have to use a step stool to get up in the bed, you are somewhere unlike nowhere. I have breakfast, a facial, foot massage,dinner, and all the free amenities they offer today! I have always loved it here ... *Happy BIRTHDAY TO ME " 🎉🎂🙏🏾

Kruggles33

Beautiful property. Brittany, the Manager, was so incredibly lovely and accommodating. She truly went above and beyond. The restaurant is top-notch, and the spa is a true oasis. We can't wait to go back and experience its beauty in the summer or during peak leaf-peeping season.