The Westin Long Beach - Long Beach, California

Arash S.

The hotel lobby was modern and inviting, and parking was spacious, which made arrival easy. The room was clean but felt a bit dark—adding more lighting would improve the ambiance. While my room was well-maintained, I noticed some trash in the hallway that wasn’t picked up during my stay. The A/C worked consistently but had a strange noise. On the plus side, beach access was convenient, making it a great location. Overall, a good place to stay with some room for minor improvements.

Brian O.

I've stayed at the Westin Long Beach MANY times for business.
The location also makes it an ideal property for recreational travelers, and it's a fine property for local "weekend getaways".
It's right in the heart of coastal Long Beach, and walking distance to the city's best attractions - beaches, the Aquarium, the Terrace Theater, the Convention Center, The Pike, Shoreline Village, etc... For folks flying in early for a cruise departing from the Long Beach cruise terminal, it's a great choice.
The restaurant is fine, and there are lots of good dining choices in the neighborhood.
Staff were uniformly courteous, friendly, and professional. Chloe at the front desk was particularly accommodating.
Note that they recently started charging a $25.00 per night "Destination Fee" that can be applied to food and beverage, which appears designed to boost food and beverage sales. I'm not a fan.
For you Bonvoy elites, there's no Concierge Lounge on site.

Emily B.

My partner and I stayed here for one night. The lobby is beautiful, they have a good coffee shop and the parking is better in comparison to other hotels. The room was lackluster and you’re better off bringing your own laptop if you want to watch anything. The body wash was completely empty as well.

The most disappointing part was after checkout when I realized I left my ring by the sink. I called and let them know where they could find it and they told me it wasn’t there. I went back to the hotel to check and the woman at the front desk let me know three people had checked and didn’t find it. As soon as I got to the room, the woman cleaning it had it in her hand and gave it back. I’m not suggesting anyone was trying to take it, but I found it odd that “three people had checked” and claimed it wasn’t there. I am grateful for the woman who gave it back to me but was disappointed in the lack of urgency from the other staff I interacted with.

All in all I probably wouldn’t stay here again, my partner and I usually stay at the Hilton down the street but wanted to switch it up since the Westin is known to be a nice hotel but I’ve personally had better experiences elsewhere.

Nessa A.

Beautiful lobby ! The matcha at their coffee shop was pretty good. Views from the room were amazing. The customer service was amazing as well. They make you feel welcomed and taken care of. Special thanks to April who went above and beyond ! The hotel is dog friendly which is a huge plus. I look forward to staying again one day since it’s walking distance to everything around.

Abigail R.

The customer service here was amazing!!!! Osmin and the rest of the staff were helpful upon my early arrival and my late departure. Tiffini was my absolute favorite and made my solo travel experience amazing in so many ways. She let me know which spots I couldn't miss and connected over photography, truly making this a personalized experience. I can't wait to return, stay again, and hopefully have a photography session with Tiffini. THANK YOU!!!

Jamie D.

Arrived here as our last minute 1 more day stay in downtown Long Beach for an event. First time staying here and it was great!!! We felt welcome once we came in with the 2 front desks (Fritzie and Ash? forgot her name). Best service from all hotels I've stayed at. We walked in to find available room and received the best service ever! From the front to room service, including at the bar. Fritzie and Ash/Kash is the sweetest front desk Ive ever met from all hotels I've been to. Great service at the front desk and made sure we got the room we needed.

The rooms are clean but its kinda outdated, some walls needed repaint and patch holes, the AC was not working well (the cool temperature was not great, but since we only stayed 1 night it was fine).

There are no charging stations for the electric cars (other available charging station locations are 15-20 mins away from the hotel, but the convention center has some too if you need to go there for an event).

The hotel is very close to Convention Center just a walking distance just across the street and have a lot of foods/restaurants close by. The food at the hotel is good too!! And they give you $29 comp credit per stay.

It was a great stay at this hotel and I would come back again.
Definitely recommends it to anyone who needs to stay in Long Beach downtown. I hope to come back again end of this year or at the beginning of next year.

Shaina F.

The hotel is beautiful but this review is specifically for the wonderful Kasia who checked me in to my room. Kasia provided such an incredible experience from start to finish. After a long day of travel Kasia was smiling, funny, and beyond helpful. I expressed that I have never been to Long Beach before and Kasia jumped in with a map and a highlighter showing me all the places I can’t miss. This was such a great first impression of the hotel and the city of Long Beach. Thank you Kasia!!

Brytney N.

The check in proceeds was easy and seamless thanks to Fritzie! I love the entrance of the hotel, it’s clean & lots of space. Our room was perfect! The only issue I had was with the parking. There’s not enough signage in the parking garage. It felt like a maze getting out but beyond that, what a beautiful experience!