Cristal D.
1/5
My husband and I hired Wake Up Pueblo to record video footage of my son's Celebration of Life, held in Pueblo, CO on November 14th, 2021. The arrangement made with Wake Up Pueblo was to have them put together a creative and personalized video in remembrance of this distinguished occasion. We shared emails, conference calls, and text messages to ensure there was no room for error on behalf of what we expected. First off, it took over one month to receive two four-minute video clips that Wake Up Pueblo felt appropriate to sum up hours upon hours of significant and irreplaceable film. Initially, we were still grateful. I even sent the staff toffee from Florida expressing our gratitude, just to learn Wake Up Pueblo's team never even attempted to put together a lengthy production. Without our consent, Wake Up Pueblo changed up the plan and expected me to do their work for them. We paid Wake Up Pueblo $8,200.00 so I could pick through the video content and make my own creative and personalized video. We paid you $8,200 and you left me to do the work. Here’s the best part: We are 7 days shy of one year after honoring my son's life and I still have NO VIDEO FOOTAGE from Wake Up Pueblo.
It is clear that a professional video reflecting the elements of the endless footage compiled into an artistically and skillfully planned Celebration of Life remembrance video is beyond the capacity and resources of Wake Up Pueblo's team. Had they been righteous, we would have flown our own production team in from Florida to shoot the event and independently produce a meaningful visual. We didn't have a budget to worry about. What happened to strategize, produce content, distribute content, boost and optimize Wake Up Pueblo? In our experience, if they are incapable of producing a Celebration of Life video longer than four minutes, why on earth would you trust them with your brand?
Our regards to the billionaire who invested in a company that lacks the creativity and respect with regard to finishing what they started.
