Water's Edge Resort & Spa - Westbrook, Connecticut

Steven G.

We had a winter stay at Water's Edge, the first weekend of February 2025, and thoroughly enjoyed many things about it! We loved sitting by the fireplace in the lobby for the warmth and coziness. The Saturday night acoustic music was a nice touch to add to the bar area. The Sunday morning brunch was absolutely delicious. The beach area on the property was a great spot to watch the sunset. The staff at the front desk even gave us a toothbrush packet when we realized we forgot ours. We'll certainly return!

jeff

Worst customer service. I attended the New Years Eve event. First they could not use my card over the phone. I tried twice. They had all the right information. They said just do it when you arrive at the event.

When I arrived I was put in queue for check-in, like I was staying over night in a room. I was just paying $494 for two people for a New Years Eve party. When I complained the desk person TRACY scolded me, said it was my fault. She was training someone so I was missing the party as I waited for her to wait on everyone. It took twice as long with the training on the job.

The customer service is a joke. Never again will I give the Water's Edge another dime of my business. The best thing about 2025 so far is I never have to see that desk person again. At $500 for 2 tickets you expect better treatment. It's a joke.

Ekeitha H.

Surprisingly wonderful! I spent a week here. 1. The resort has the ideal location to the water❤️. I walked out every morning to enjoy the coast. 2. The first thing I noticed and most appreciated was how clean my room was. It was a relief to walk in and have my expectations exceeded. 3. It is a Beautiful property. The landscaping is well maintained, and I enjoyed walking around and admiring the mixed landscaping on the property. You can tell the gardeners take pride in their work. 4. The valet and attendants were top-notch. They were So helpful and attentive. Room service was always fast. It was a mixed bag on who answered the phone at the desk. Sometimes I would get a cheerful girl, and sometimes, I would get a woman who seemed like she was having a bad day. 🤷‍♀️but i still rated service a 5 because the gentlemen (young and seasoned )who helped me with bags and food were apparently aiming to please. While were here we went hiking in New Haven, visited the Mystomic Aquarium, and relaxed.

Jeffrey S.

Friendly, knowledgeable staff. Extremely clean room with great views. Stayed in a 1 bedroom with loft having 2 beds. The loft would be great for 2 children but a little tight for 2 adults (limited closet space and no upstairs bathroom). Unit was nicely furnished, and partial kitchen was sufficient. Close to I95 and many restaurants nearby. A good bit of walking if have difficulty walking, but staff is accommodating with golf cart transport.

Erica J. H.

This was a disappointing experience. I booked via their website. When I clicked on the calendar to book it very clearly gave a rate that was lower than the room rate I ultimately paid. The room was clean and roomy, but definitely utilitarian and lacking interest. The pillows were cinderblocks and the heater ran, very loudly, all night long. The elevator smelled faintly of vomit. The Starbucks was scheduled to open at 7a (late in my opinion), but didn't open until someone from the restaurant ran over to help the handful of customers gathered, waiting patiently waiting for coffee. Apparently whoever was slated to open didn’t arrive on time. The woman working at the front desk was unfriendly, if not verging on rude. I was never asked how my stay was- a first for a 3+ star hotel- which is why I'm sharing my experience now. I usually stay at the Saybrook Point Inn, but received a gift card for this hotel so was excited to try it. The Saybrook Point Inn is my first choice a hundred times over.

Amy K.

We celebrated our 10 year anniversary here and it was perfect! We had an ocean view room and it was beautiful and clean. Excellent service! Everyone was so kind and accommodating. The food was amazing as well. We would love to come back someday!

Sharon P.

What a lovely location and Resort. We spent time in the Spa as well and the service was wonderful. Very comfortable room. Helpful staff and an overall welcoming experience. The restaurant was well worth having dinner and drinks. Excellent food and service.

Helen C.

I stayed at Water’s Edge for a retreat. The meals provided were very good. My room was clean and comfortable. I had a couple meals at the bar and met locals each time. They all spoke highly of Water’s Edge Resort. I enjoyed my stay very much and will come again.