WoodSpring Suites Harrisburg Linglestown - Harrisburg, Pennsylvania

Devon H.

First impression, the room smelled like a cleaning agent trying to cover up bad odors. The room appeared clean but when going to bed the sheets appeared used and stained.
The bed was uncomfortable and the blankets were thin. We were freezing all night. The pillows are super cheap and we woke up to the bright sun because although there are blinds, there are no curtains to block the light. There are absolutely no common amenities (coffee pot, hair dryer, ect) not a big deal for me but might be for most.
The staff were very friendly at first, however, I had a very rude experience with the female manager.
We only stayed for two nights and brought our dog. The night before check out I asked for a late check out (3pm). The guy was very nice and said no problem I'll make a note of it. So the day of check out, I receive a missed call and because I was in church did not answer. I call back and the woman said, you were supposed to check out and that she called the police. I said for why would you call the police and then advised that the guy at the front desk put a note in for a late check out. She then said well I don't see a note but everything is fine. She then said to return by 3pm.
I get to the hotel, take my items and go to return the key. The guy from the night before was at the desk. I explained to him what happened and he couldn't seem to believe it. He said he did put a note and even told her the morning of.
I honestly don't think that woman should ever work customer service. The other gentleman was very accommodating and kind.
I am not super picky since I didn't stay there long but the rudeness and calling the police was over the top.
Do not stay here....

Joshua A. G.

The staff at this place are rude. They don’t clean the rooms which is somewhat okay since the rate is fairly reduced, but still odd to me! They expect you to haul off your own trash to the dumpster… are you kidding me? I have never in my life seen a hotel make you walk your own trash to a dumpster. The rooms are noisy. The halls and elevator stink. The friendliness of the staff stinks even more. The Manager (Ellen) is very short, curt, and condescending. They all need a lesson or two on professionalism. She had the nerve to knock on my door very rudely and tell me I owed money and was due to pay, and I told her I did not owe anything and was set to renew my reservation the following day. “she says oh , well let me check” She NEVER apologized or even called when she got back to the front desk to let me know I was correct. Just total unprofessional. I understand this place isn’t a Hilton or Marriott but geez have basic customer service which is warm and friendly interactions! I said that to say, don’t expect competent and professional workers here. They just look at you and act like they are doing you a favor. The one gentleman that works the front desk will literally stare at you and barely say anything if you need help. Doesn’t say thank you , doesn’t even say anything. Lol. I’ve never seen anything like it in my life. Mattress has pee stains. They don’t have a mattress cover like most hotels. The linen is stained needs replaced. Pillows are disgusting and flat. Had to buy my own linen. Sorry but this place sucks.

Leonardo S.

I wouldn't recommend this extended stay hotel to my worst enemies.
While the location was fine and the room itself wasn't bad, the experiences me and my family had with the staff were some of the worst experiences I've had dealing with people of any company in all of my 34 years of living.
The manager, a rather heavy-set woman who I won't name out of courtesy, lied on multiple occasions about prices, the ability to stay, and most importantly, things my family did not do.
Without getting into too many details, the hotel at first seemed like a blessing while my family was in-between permanent housing, but after only a few months in, it was clear management did not want us there and attempted using multiple different lies as an excuse to have us leave. Only after both law enforcement and higher management were involved were things resolved in even a remotely fair manner, and we left shortly thereafter. Absolutely horrible experience with horrible people as staff. I would NEVER stay here again or recommend it to anyone I care about.

Molly S.

Bed bugs and roaches!!!! Not very clean. Super unfriendly. The manager Eileen has one of the worst customer service.and she is rude!! She lies right to your face. Will tell you one thing and then change her mind later. We were forced to leave even though we were paid in full. They will find any reason to get you to leave! So they can re rent the room out for twice the price She has her workers go into the room with out prior notice saying they wanna “check” for bugs but really look for any reason to get you to leave. Don’t recommend if you need a long term stay they don’t care about the people only the money!!!

Michele F.

What a great place for extended stays! Very clean! No bugs! Full Size refrigerator, stove, and microwave. Fantastic pricing. Just call the front desk directly. And ask to speak to the manager. What a lovely Woman she is, and very professional and knowledgeable of all aspects of managing WoodSpring Suites in Harrisburg Linglestown PA.... Happy Holidays to all staff and to everyone here and around the world!!!!!

Kennard B.

During my recent stay at WoodSpring Suites Harrisburg Linglestown, I found several positive aspects but was unfortunately disappointed by a couple of significant issues. First, on the upside, the location is quite convenient, providing easy access to major highways and nearby attractions. The staff was friendly and accommodating, making the check-in process smooth and efficient. The room itself was spacious and equipped with the necessary amenities for a comfortable stay, including a small kitchenette which was a bonus for those who prefer preparing their own meals.

However, the experience was marred by the presence of roach's mold on the shower curtain and floor being really dirty snice we have kids that play with the toys we bring, and my children brand new socks were dirty just from walking on the floor on day 1, which significantly impacted the overall cleanliness and comfort of the room. These are issues that really need immediate attention, as they detract from an otherwise decent accommodation. It’s crucial for a hotel to maintain high standards of hygiene, and addressing these concerns would undoubtedly enhance the staying experience for future guests.

One standout aspect of my visit was the exceptional service provided by Adam at front desk, a member of the hotel's staff. Adam went above and beyond in ensuring my stay was satisfactory. When I reported an issue I had, he promptly placed bug traps to address my concerns efficiently. Additionally, he provided me with a mop to clean the floor, ensuring that I had all the tools I needed to feel at ease in my space.

Adam's proactive and attentive attitude reflects his dedication to guest satisfaction. His problem-solving skills and willingness to help in any way he can suggest that he would excel in a managerial position at the property. His genuine care for guests sets a high standard for service, contributing positively to the overall experience at the hotel.

Another standout moment during our visit was our interaction with an exceptional employee, Jeesica. On the day of our checkout, my wife and kids were still resting and needed some extra time before leaving. Jeesica was incredibly understanding and accommodating to our situation. Her friendly demeanor and willingness to assist without hesitation made us feel valued as guests by letting us checkout little later which was really applicative.

Her excellent customer service added a personal touch to our stay, ensuring that our departure was smooth and stress-free. It's rare to find such attentive and thoughtful service, and Jesssica's dedication truly enhanced our overall experience.

Overall, WoodSpring Suites Harrisburg Linglestown has potential, The pricing is amazing, love the location and the overall style of the hotel making you feel like you have small apartment which I love, but the presence of roaches and mold are critical concerns that need to be addressed to ensure a more pleasant stay for all guests. With improvements in these areas, it could be an excellent choice for travelers seeking affordability and convenience. I Would definitely stay here again 100% I hope the next time I come back to see those two issues resolved

Kyle

room had piss in the bed, and on the floor when we checked in. there was black mold in the bathroom. one of the other tenets fired a pistol into the wall next to my head and the staff never even checked on me or apologized etc. i scheduled the room to be cleaned several times and it never happened. then i was warned that having a pizza box could get me kicked out for "excessive trash"... the trash bin wasnt even half full. there was "fluids" of some sort in the hall and elevator every single day.

Judy H.

This is one of the best wood springs we've stayed in. We've stayed in allot. It seems to be fairly new. All the clothing/Tv/ eating/desk area is change from others. The staff was very good. Brandon, Alex, and Julia.